Policies

Accepted Methods of Payment. We accept Paypal, Visa, Mastercard, and Discover. We also accept personal checks (with a 10-day hold for the check to clear).

 

Shipping Time. The time needed to ship merchandise will vary depending on the shipment's location and the particular time of year. Customers should expect a 7-10 day delivery time For Items in stock. Many of our items are custom so please give us time to complete your item!! Please check availability by contacting us, do not rely on what the website shows.

 

Shipping Methods. Any Items over 150lbs will ship Standard Truck Freight, select Standard shipping service in the first drop box, and in the second select Truck Or you can select Will Call to pickup at our shop. The Freight Rates are based to a Residential address, Should be fairly accurate, if there is a discrepancy you will be billed or credited later. If you are going to a commercial address you can save around $50-$70 just contact me and I will get a quote.
Items Less than 150lbs You can select USPS Or UPS to see which will give the better rate.. Or again you can select Will Call to have them picked up at our shop.
For Businesses with their own shipping accounts you are more than welcome to use your own service just let me know who you are going use via email and I will contact you when ready to ship. Again just select will call....

 

Damaged Shipments. Damaged shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We are not responsible for damage caused by the freight carrier.

 

Manufacturers Defects. If a product appears to have a manufacture’s defect, email our Customer Service department for instructions. Do not return products to us without first contacting us to receive instructions. If an item is to be returned to us due to manufactures defect, you must first receive a Return Authorization Number. No packages will be accepted without a Return Authorization Number written clearly on the package.

 

Return Merchandise Policy. Permission for any return merchandise must be secured from our return department. You have 30 days from the ship date to receive refunds. There is a 20% restock fee for any return that is not due to defect. You must email the refund request to [email protected] (with "RETURN" in the subject field), at which time the return authorization number (RA#) with return instructions will be sent to you. No packages will be accepted without a Return Authorization Number written clearly on the package. Products being returned must have a RA# issued before returned.

If you received a different product than initially purchased, the item must be returned with the following:

  • All original contents (product, manuals, instructions, etc.).
  • Original packaging.
  • Original invoice or receipt.

 

Once a return is authorized by our return department you should:

  1. Return the item to the address given to you by our return department.
  2. Write the Return Authorization Number clearly on the box or package.
  3. Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We can not be held liable for return merchandise that does not reach our return department.

- Custom orders are non-refundable.
- Returns require pre-approval & written authorization.
- Returns and order cancellations are subject to a 20% restocking/cancellation fee, applicable freight charges and transaction charges.

 

We can refund shipping costs only if the return is a result of our error. You are responsible for all freight charges on shipments that are refused or returned with no fault on our part. We are not responsible for incidental or consequential damages or losses to defective products, errors in shipping your order, or other errors. The limit of our liability is the replacement cost of any item you purchase from us.

 

Warranty Information.

Hill Top Welding LLC offers a 1 year limited warranty on all of our attachments. Warranty is limited to the cost of repair or replace at our discretion.

Cylinders are warranted one year from the manufacturer.

Returns are not accepted on attachments and equipment. We will, on a limited basis, take back an unused still new attachments with a 20% restock fee. This is on a case by case basis; call for details.